Technology Services Europe, Berlin 2015 – Corporate growth in the age of services

Technology Services Europe is the most powerful and cost-effective way to learn, engage and share strategies, best practices and solutions with your peers. Industry leaders will share key strategies, latest data and research, and innovative successes. With this event the participants will enjoy an extraordinary opportunity to meet with peers and top-level industry leaders from across Europe. Many relationships that are established through the conference are professional associations that last lifelong.

Event Details:

  • Date:
    17 – 18 March, 2015
  • Time:
    17th March – 8:00 am to 6:30 pm
    18th March – 8:00 am to 2:00 pm
  • Location:
    Hotel Palace Berlin
    Budapester Strasse 45, Charlottenburg
    Berlin, Germany

    Schedule:
    Tuesday, March 17th, 2015

  • 8:00 am to 6:30 pm – Registration and Information
  • 9:00 am to 9:30 am – Exhibitions opens, Refreshments served
  • 9:30 am to 10:30 am – Keynote: High value, high margins offers in the B4B era
  • 10:30 am to 11:15 am – Keynote: Salesforce journey: Taking customer success to the next level
  • 11:15 am to 11:45 am – Refreshment break in the exhibition
  • 11:45 am to 12:45 pm – How field service organizations are driving customer adoption
    – Knowledge: Experience sharing of KCS implementation
    – Learn simple with SAP learning hub
  • 12:45 pm to 2:30 pm – Lunch in the exhibition
  • 2:30 pm to 3:30 pm – Accelerating the customer outcome through automation and analytics
    – Benchmarking renewal performance in Germany
    – Customer success managers: Avoiding the pitfalls on the path to success
  • 3:30 pm to 4:15 pm – Refreshment break in the exhibition
  • 4:15 pm to 5:15 pm – Building global service quality and governance
    – The financial failure of XaaS 1.0
    – Using benchmarking to make improvements in staffing and utilization
  • 5:15 pm to 5:30 pm – Moving break
  • 5:30 pm to 6:15 pm – Keynote: How the “Internet of Things” is transforming the industrial equipment industry
  • 6:30 pm to 7:30 pm – Networking Reception


    Wednesday, March 18th, 2015
  • 8:00 am to 2:00 pm – Registration and Information
  • 8:30 am to 9:00 pm – Exhibition open
  • 9:00 am to 9:30 am – Keynote: Service innovation and business models: opportunities of industry 4.0
  • 9:30 am to 9:45 am – Break
  • 9:45 am to 10:45 am – Service technology advantage case study presented by service source and their customer
  • 10:45 am to 11:00 am – Refreshment break
  • 11:00 am to 12:00 pm – Growing service revenues in equipment manufacturing industries
    – Refinancing services automation with hidden revenues
    – Service transformation: the journey to level 4
  • 2:30 pm to 3:30 pm – Accelerating the customer outcome through automation and analytics
    – Benchmarking renewal performance in Germany
    – Customer success managers: Avoiding the pitfalls on the path to success
  • 12:00 pm to 1:00 pm – Networking lunch in the exhibition
  • 1:00 pm to 2:00 pm – Keynote: Growing corporate top lines in the B4B era

For more information on registration, please visit http://www.technologyserviceseurope.com/index.php